May limit the risk or liability of Click4Coffee or a third party.
May create risk or liability for the user.
May compel the user to indemnify Click4Coffee or a third party.
Serves as an acknowledgement, by the user, of a fact.
“Personal Information”, and “process/processing” bear the same meanings as set out in the POPI Act.
“We”, “Us” or “Our” refers to Click4Coffee.
“You” and “Your” refers to every person that accesses or uses our platforms (also referred to as a user).
“Registered user(s)” refers to anyone registered on our Platforms and has provided us with a unique email address and password as well as other Personal Information in order to order goods and services on our Platforms.
Personal Information that we collect and process:
Click4Coffee processes Personal Information in a manner that is reasonable, adequate, relevant, non-excessive and purpose-specific. When you become a registered user, we have to collect and process your Personal Information to render our services to you.
When you register to use our Platforms, we may collect the following Personal Information:
Name and Surname
Mobile Phone Number
Should your Personal Information change or you wish to amend and/or correct this Personal Information you can do this by updating your registered user information in your account profile. You warrant that the information you have provided is accurate, current, true and correct and that does not impersonate or misrepresent any person or entity or falsely state with anyone or anything.
Information from using our Platforms:
When you access our Platforms, whether or not you are a registered user, Click4Coffee processes some of your Personal Information. Depending on how you access and use our Platforms, we may receive:
Log information, through online identifiers, including information on how, when and for how long you use our Platforms and other services.
The content you view and search queries you submit.
Information about the equipment you use to access or use our Platforms, including the type of device you are using, how you access our Platforms, your browser or operating system and your Internet Protocol Address.
The geographic location from which you accessed our Platforms, including your device’s global positioning system signal and information about nearby WiFi networks and cell towers.
We get this information when you use location-enabled services.
Other information about you from third parties, such as social media.
Why do we process your Personal Information?
We process the Personal Information we collect and receive to:
Verify your identity;
Create a user account for you; and/or
Enter into a contract with you.
As a registered user, we also process your Personal Information in order to:
Fulfil our contractual obligations to you when you have ordered goods in order for us to deliver those goods.
Provide you with information, products or services you request from us.
Communicate with you regarding our Platforms and provide you with information, products or services, including billing, customer support, resolving complaints and quality control.
Send you information about competitions, products or services that may interest you (unless you have opted out of receiving such information).
Get feedback from you which we need to develop our products and services and grow our business.
Comply with any legal or regulatory obligation such as tax or financial laws.
Undertake research for statistical purposes. The research and statistics we get from this process do not include your Personal Information and cannot be linked to you, now can you be identified from these statistics.
Retention and Restriction of records:
We keep your personal information for as long as:
We need it to provide our Platforms, products or services to you.
It is required or allowed by law and is in line with our internal retention policies.
It is necessary to uphold the contract between you and us.
You have agreed to us keeping your Personal Information subject to your request for us to stop processing your Personal Information.
We will retain your Personal Information for as long as is necessary to achieve the purpose for which this information was collected or subsequently processed. If your Personal Information is used for more than one purpose, we will retain it until the purpose with the latest period expires but we will stop using it with a shorter period once that period expires.
By accessing and using the Platform, you consent to us retaining records of your Personal Information for no longer than may be necessary to achieve the purpose for which the information was initially collected or subsequently processed.
User Tracking and Cookies:
Make our Platforms more user-friendly.
Personalise your interactions with our Platforms, tailor our services and Platforms to your interests and needs, and ensure they work on your device.
Provide advertising that is relevant to you, limit the number of times you see the same advertisement and measure the effectiveness of the advertisements on our Platforms, based on your online activities such as the websites and apps you use or content you view, and information we have about you.
Send Opt-in marketing communication if you are not a registered user.
We will not use your Personal Information for any other purpose without your permission.
Opt-out from Direct Marketing:
You have the right to request us not to contact you for purposes of direct marketing by any form of electronic communication such as automatic calling machines, email and/or SMS notifications by “opting-out” of any direct marketing communications we may send to you.
Who else gets to process your Personal Information:
We do not sell your Personal Information to third parties for their marketing or any other purposes.
We may provide or make your Personal Information available to:
Our employees, the staff of the company and/or third party service providers in order to enable them to assist us to interact with you via our Platforms for the ordering of goods or when delivering goods to you.
Law enforcement, government officials, fraud detection agencies or other third parties when the disclosure of Personal Information is necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability or financial loss, to report or support the investigation in suspected illegal activity.
Third parties (such as potential purchaser and its professional advisors) in the event of any reorganisation, merger, consolation, sale, joint venture, or other disposition of any or all of our assets.
Our service providers (under contract with us) who help with parts of our business operations (technology services, delivery, marketing, public relations etc). However, our contracts dictate that these service providers may only use your Personal Information in connection with the services they perform for us and not for their own benefit or any other purpose, and must treat such information as confidential information.
Securing your Personal Information:
We secure the integrity and confidentiality of your Personal Information in our possession or under our control by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of Personal Information; and unlawful access to or processing of Personal Information.
In order to implement and maintain such measures, we have in place policies, controls and related processes, which are reviewed and updated on a regular basis. Our policies, controls and procedures cover for example:
Physical, technical and network security.
Access controls and monitoring of access.
Secure storage, destruction and encryption of records of Personal Information.
Personal Information breach reporting and remediation.
By way of written agreements, imposition of security and confidentiality obligations on third parties who process Personal Information as part of rendering services to us.
Know your rights:
Having provided adequate proof of your identity, you have the right to:
View, correct and/or amend your Personal Information we process. Please note that as a registered user, you can do this through your user account for the Personal Information reflected therein.
Request record or description of your Personal Information. Click4Coffee may, where requests and amend your Personal Information are manifestly unfounded, excessive or repetitive, Click4Coffee may charge an admin fee or refuse the request.
Request to have your Personal Information corrected, destroyed or deleted. Please note that you can stop being a registered user by cancelling your account. In this instance Click4Coffee will only retain your Personal Information subject to any legislative requirement and/or our internal retention policy.
Us as a company complying with your requests upon receipt unless we have credible reason why we cannot comply.
Us as a company indicating where, if we cannot agree whether to correct or delete your Personal Information as requested, that a correction or deletion was requested but was not made.
Inform you if reasonably applicable, should we change your Personal Information and this has an impact on decision about.
Notify you of unauthorised access to your Personal Information.